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Tesseron Ticket (Preview)

  • Reference

This connector allows you to create, edit and search Tickets in your Tesseron ASM Instance.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Tesseron ASM Support
URL https://www.docs.tesseron.de
Email development@llnet.de
Connector Metadata
Publisher luithle + Luithle GmbH
Website https://www.tesseron.de
Privacy policy https://www.llnet.de/data-protection/
Categories IT Operations;Communication

This connector allows you to create, edit and search tickets in your Tesseron Instance. Create, update and retrieve all information of your tickets. Integrate Tesseron into your flows and automate your business processes.

Prerequisites

You will need the following to proceed:

  • A Tesseron Instance
  • A Tesseron licensed user
  • An API Key (Service: Ticket)

Obtaining Credentials

Authentication is done via an API key. Please provide your API key and your instance URL als connection parameters.

Supported Operations

The connector supports the following operations:

  • Create Ticket: Create a ticket in your Tesseron instance
  • Create Ticket Position: Add a new position to your ticket (info, end report, reopen)
  • Get Ticket: Receive all ticket information with a ticket or reference number
  • Search Ticket: Receive a ticket number by providing a reference number
  • Search Ticket by Parameter: Receive ticket information by providing a search query
  • GetTicketFieldGroupConfig: Recieve field group configurations based on ticket type, ticket id or settings id.
  • GetAllTicketTypes: Receive all existing ticket types
  • GetAllAreas: Receive all ticket areas.
  • GetAllStartAreas: Receive all starting areas for tickets.

Deployment Instructions

Since Tesseron Rest API uses API keys to validate your user, you first need to contact your system administrator to create an API key for your user. After that is completed you can create your Tesseron connection.

  1. Check user rights With this connector you will be able to perform asset actions within your Tesseron instance. Therefore you need to have the mandatory user rights.

  2. Apply for your API key Currently, API keys can only be created by your system administrator. Therefore, request your API key from your system administrator.

  3. Create a new connection

    • Provide your Tesseron instance URL
    • Enter your Tesseron API key

Known issues and limitations

  • Sufficient user rights are mandatory.

Common errors and remedies

FAQ

Is there any extra charge using this connector? No

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Instance URL string Your Tesseron instance URL True
API Key securestring Your Tesseron API key (Service: Ticket) True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create Ticket

Tis method allows you to create a new ticket in your Tesseron ASM instance.
Create Ticket Position

This method allows you to create info positions, end reports and tickets to reopen the specified ticket.
Get ticket information

This method allows you to get the ticket number by entering a reference number.
Search Ticket

Search for ticket number
Search ticket by parameter

Receive ticket information providing a search query.

Create Ticket

Operation ID:
CreateTicket

Tis method allows you to create a new ticket in your Tesseron ASM instance.

Parameters

Name Key Required Type Description
Ticket Type
 ticketType True integer

Choose the ticket type
Ticket Header
 ticketHeader True string

Specify the ticket subject
Ticket Text
 ticketText True string

Specify the ticket description
Reference Number
 referenceNumber string

Specify the ticket or reference number of an existing ticket
Entrance Type
 entranceType True integer

Specify the receipt type of the ticket
Area ID
 areaId True integer

Select the area
Project ID
 projectId integer

Specify the project ID of the ticket
Tags
 tags string

Enter the tags
Released Option
 releasedOption True boolean

Specify whether the ticket is a released ticket
Private Option
 privateOption True boolean

Specify whether the ticket is a private ticket
Internal Option
 internalOption True boolean

Specify if this is an internal ticket
Urgency
 urgencyType True integer

Select the urgency of the ticket
Effects
 effectsType True integer

Select the effects of the ticket
Service Contract ID
 serviceContractId integer

Enter the ID of the service contract
Ticket Editor
 delegatedTicketEditor integer

Enter the editor of the ticket
Enterprise ID
 enterpriseId True integer

Specify the ID of the business partner
Contact ID
 contactId integer

Select the main contact of the ticket

Returns

Name Path Type Description
Message
 Message string

Message
Success
 Success boolean

Success
TicketNumber
 TicketNumber array of string

The ticket number of the created ticket.
Ticket Position
 TicketPositionNumber string

The ID of the ticket position

Create Ticket Position

Operation ID:
CreateTicketPosition

This method allows you to create info positions, end reports and tickets to reopen the specified ticket.

Parameters

Name Key Required Type Description
Reference number
 referenceNumber True string

Specify the ticket or reference number
Position Text
 ticketPositionText True string

Enter the text of the ticket position
Position Type
 TicketPositionType True integer

Specify the position type
Is internal?
 TicketPositionVisibility boolean

Specify whether this is a internal position

Returns

Name Path Type Description
Message
 Message string

Message
Success
 Success boolean

Success
TicketNumber
 TicketNumber array of string

TicketNumber
Ticket Position ID
 TicketPositionNumber string

ID of the created ticket position

Get ticket information

Operation ID:
GetTicket

This method allows you to get the ticket number by entering a reference number.

Parameters

Name Key Required Type Description
Reference Number
 referenceNumber True string

Enter the ticket or reference number

Returns

Name Path Type Description
Ticket Number
 TicketNumber string

Tesseorn ASM Ticket Number
Ticket Type ID
 TicketType integer

ID of the ticket type
Ticket Type Name
 TicketTypeName string

Name of the ticket type
Ticket Header
 TicketHeader string

Subject of the ticket
Ticket Text
 TicketText string

Description of the ticket
Reference Number
 ReferenceNumber string

Reference Number of the ticket
Entrance Type ID
 EntranceType integer

ID of the ticket entrance type
Entrance Type Name
 EntranceTypeName string

Name of the ticket entrance type
Area ID
 AreaId integer

ID of the ticket area
Area Name
 AreaName string

Name of the ticket area
Project ID
 ProjectId integer

ID of the related project
Project Phase ID
 ProjectPhaseId integer

Phase of the related project
Project Phase Task ID
 ProjectPhaseTaskId integer

Task of the related project
Tags
 Tags array of string

All Tags added to the ticket
Released Option
 ReleasedOption boolean

Indicates the release status of the ticket
Private Option
 PrivateOption boolean

Indicates if the ticket is private
Internal Option
 InternalOption boolean

Indicates if the ticket is private
Urgency Type ID
 UrgencyType integer

ID of the ticket urgency
Urgency Type Name
 UrgencyTypeName string

Name of the ticket urgency
Effects
 EffectsType integer

Effects of the ticket
Effects Name
 EffectsTypeName string

Name of the ticket effects
Service Contract ID
 ServiceContractId integer

ID of the related contract
Enterprise ID
 EnterpriseId integer

ID of the ticket main enterprise
Enterprise Name
 EnterpriseName string

Name of the ticket main enterprise
Contact ID
 ContactId string

ID of the ticket main contact
Contact Name
 ContactName string

Name of the ticket main contact
Message
 Message string

Message
Success
 Success boolean

Success

Search Ticket

Operation ID:
SearchTicket

Search for ticket number

Parameters

Name Key Required Type Description
Reference Number
 referencenumber True string

Enter the ticket or reference number

Returns

Name Path Type Description
Message
 Message string

Message
Success
 Success boolean

Success
TicketNumber
 TicketNumber array of string

TicketNumber
Ticket Position Number
 TicketPositionNumber string

TicketPositionNumber

Search ticket by parameter

Operation ID:
SearchTicketByParameter

Receive ticket information providing a search query.

Parameters

Name Key Required Type Description
Filter
 Filter string

Specify a filter for your query
Search Parameters
 searchParam True string

Specify the search parameters for your query.
Take
 take True integer

Specify how many entries you would like to receive.
Skip
 skip True integer

Please specify how many entries should be skipped.

Returns

Name Path Type Description
Success
 Success boolean

Success
Message
 Message string

Message
Tickets
 Tickets array of object

Tickets
Ticket ID
 Tickets.TicketId integer

The ticket ID.
Ticket Number
 Tickets.TicketNumber string

The ticket number.
Ticket Header
 Tickets.TicketHeader string

The ticket header.
Ticket Text
 Tickets.TicketText string

The ticket text.
Creation Date
 Tickets.CreationDate string

The creation date of the ticket.
Creation Date
 Tickets.CreationDateText string

The creation date of the ticket.
Ticket Status
 Tickets.TicketStatus string

The current ticket status.