I forgot my password and PIN, how do I turn on my computer?

@yuting wang Thanks for posting in our Q&A.

This community use tags to categorize threads. Based on my research, this problem seems has little to do with intune and maybe windows related. Given this situation, I will add "windows" tag.

Thanks for your understanding and hope you can get help.

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Hello

For your question, here are some potential solutions:

Try Different Login Methods:

If your computer allows other login methods such as password or fingerprint, try using those to access your system. Once logged in, you may be able to reset your PIN from the settings.

Access Microsoft Account Online:

If you have access to another device or computer, try logging into your Microsoft account online. From there, you may be able to manage your account settings and possibly reset your PIN.

Use the Microsoft Account Recovery Process:

If you cannot log into your Microsoft account online, you may need to use the Microsoft account recovery process. This typically involves verifying your identity through alternative methods such as an email address or phone number associated with your account.

Follow the prompts to reset your Microsoft account password. Once you have reset your password, you may be able to use it to log into your computer and then reset your PIN.

Boot into Safe Mode:

If you are unable to log in using any of the above methods, you may need to boot your computer into safe mode. In safe mode, you may be able to access system settings or use administrative tools to reset your PIN or password.

The steps to boot into safe mode vary depending on your computer's operating system. You can usually find specific instructions for your system by searching online or consulting your computer's manual.