Hacked Account- Cannot Remove Backups

Aaron 0 Reputation points
2024-10-22T08:39:02.4833333+00:00

Hi all,

When I signed up for microsoft authenticator, i specifically disabled backups. My email has been hacked, and somehow, the app still made backups for a hacker to duplicate.

I have already removed most 2FA codes onto another program, but I cannot remove the one for my email account. It says "You need to disable backup to delete".

I never used a backup, I confirmed it is turned off in settings, my icloud is off. What is the issue?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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