401 Unauthorized in Azure DevOps even though user has been added to Organisation

Jan 0 Reputation points
2024-10-22T11:37:36.7433333+00:00

I have added a user to the DevOps organisationplaatje 1 - support ticket

But when they try to login, they are shown a 401 unauthorized message

plaatje 2 - support ticket

The e-mail adres behind the red bars is the same in both images.

Some context:

  • User had two Microsoft accounts (personal and work/school) on the same e-mail adres.
  • The e-mail of the personal account has been changed, only the work/school account remains on the e-mail adres (under the red bars)
Visual Studio
Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
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