AI Cloud Partner Program Registration Error

Horacio Torrendell 5

Hi, I'm getting a registration error when registering to the AI Cloud Partner Program.

{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}

Screenshot 2024-07-23 at 6.25.30 PM

Any way to contact support to address the issue?

Junjie Zhu - MSFT 19,931 Reputation points Microsoft Vendor

2024-07-25T02:33:37.5233333+00:00

Hi @Horacio Torrendell ,

Welcome to Microsoft Q&A!

For your scenario, please Create a request in Partner Center, the store team will check the request.

Thank you.
Igor Benić 10 Reputation points

2025-01-03T13:16:48.3033333+00:00

We have the same problem, I cannot get any help on the phone, and in the Partner Center I cannot pick a workspace to write a support ticket. We get either this:

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: b201338b-14f4-4c2b-b9ef-f99ffd9b2c49.

Correlation ID: 5839a385-c70d-4e1f-b6ca-b53df129feee

or this:

{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}

And this is the first time we are trying to enroll. What do we do?

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