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Getting a large monthly bill from Microsoft when my billing blade says I have no charges and I can not open a support ticket

AzureCloud 0 Reputation points
2024-12-06T19:34:13.97+00:00

My credit card company is reporting a large charge from Microsoft for the last few months when my billing and invoice blade show I have no charges. I am unable to open a support ticket it just keeps directing me back to billing wikis.

How do I get a live person to investigate?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 100.9K Reputation points
    2024-12-06T20:01:15.0433333+00:00

    Hi,

    There is a small "trick" to getting out of loop and submitting billing support request.

    Please create a new billing support request using my instructions below.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

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