Switch to the B2C Tenant from the Main Tenant without asking the MFA

Ruwan Liyanage 20

Hello Data Protection Support

I have a global admin, owner and root user for the main tenant and I can able to access it using MFA using my personal iPhone,

however, I have created another tenant as B2CTenant for SSO activity.

All of a sudden I lost my secondary iPhone attached to B2C Tenant (Which uses the same credentials used in Main Tenant)

Kindly Support us our B2C tenant is not able to login due to MFA issue. It is impacting our business. this need to be resolved as soon as possible. I have already created the ticket a week ago,

Microsoft 365 Data Protection - TrackingID#2412030040005494

And done the domain Validation process as well.

however still I can't access the B2C Tenant. All I want is to switch to the B2C Tenant from the Main Tenant without MFA, Because It ask the Auth code or use the Authentication app,

Can someone give me some direct me to better contacts to recover the B2C Tenant,

Thanks,

Sandeep G-MSFT 20,266 Reputation points Microsoft Employee

2024-12-10T05:47:30.97+00:00

@Ruwan Liyanage

Thank you for posting this in Microsoft Q&A.

As I understand you are unable to login to your B2C tenant as you have lost the phone on which you had configured MFA for B2C.

You have already created a case with support team and currently Data protection team is handling it. You have not got any response on the ticket yet.

Allow me sometime while I look at the case# and will try to contact the appropriate team to have them expedite this.
Ruwan Liyanage 20 Reputation points

2024-12-10T06:05:38.8533333+00:00

Hi Sandeed,

Thanks for your prompt reply and I really appreciated your direction for supporting,

It was being a week that I lost this B2C access and our online SSO customers are badly impacted as we have to do some feature update for the SSO policy claim changes,

I hope you would support us to get this resolve soon and get the B2C Tenant access soon,

I mean can switch to B2C Tenant from the Main Tenant without MFA or login to B2C without any trouble, so that we can setup the MFA again on the B2C Tenant later.

Thanks.
Ruwan Liyanage 20 Reputation points

2024-12-10T06:12:21.44+00:00

Hi Sandeed,

Thanks for your prompt reply and I really appreciated your direction for supporting,

It was being a week that I lost this B2C access and our online SSO customers are badly impacted as we have to do some feature update for the SSO policy claim changes,

I hope you would support us to get this resolve soon and get the B2C Tenant access soon,

I mean can switch to B2C Tenant from the Main Tenant without MFA or login to B2C without any trouble, so that we can setup the MFA again on the B2C Tenant later.

Thanks.
Sandeep G-MSFT 20,266 Reputation points Microsoft Employee

2024-12-10T08:31:16.7133333+00:00

@Ruwan Liyanage

Please check the Private message option on top of this thread to get more updates regarding your case#
Ruwan Liyanage 20 Reputation points

2024-12-10T23:14:43.3633333+00:00

@Sandeep G-MSFT

hope you are doing well.
have you got any green light for my ticket, ? Appreciate if you can follow up this with the Data protection team at your convenience time, Sooner the better, Ruwan.
Ruwan Liyanage 20 Reputation points

2024-12-11T08:45:07.8033333+00:00

@Sandeep G-MSFT

Good news,
Finally, Our B2C Tenant back to our hand,
Thanks for following up the ticket with Data Protection team and also appreciated your support.

Accepted answer

Sandeep G-MSFT 20,266 Reputation points Microsoft Employee

2024-12-11T09:20:03.81+00:00

@Ruwan Liyanage

As per our conversation in previous comments you had issue logging into your B2C tenant.

You had raised a support ticket with our data protection team. Team verified your ownership and helped you with MFA reset. Now you are able to login to your tenant.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Please sign in to rate this answer.
Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-12-23T02:09:03.3133333+00:00

Thanks for your answer.
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Switch to the B2C Tenant from the Main Tenant without asking the MFA

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