@日立s 018 Thanks for getting back. While the mp4 container is generally supported, the service can only process streamable files. Not all mp4 files are streamable; these are probably instances of such files.
It can either be converted to a different format or amended keeping the same format by using the
ffmpeg command
ffmpeg -i inputvideo.mp4 -movflags faststart -acodec copy -vcodec copy outputvideo.mp4
.
Hope this answers.
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