Share via

to get access to hotmail account in russia

Liubov Poteeva 0 Reputation points
2024-12-20T13:17:25.6+00:00

i had an email with hotmail

a couple days ago received an email from microsoft with security alert saying that someone else might have accessed my account and since then i cannot get access to my email. i had a mobile phone which was connected to my account, but as it is russian, microsoft doesnt allow to send code to my mobile. Microsoft suggests to complete some form, i have tried to complete form a number of times and it doesn't help. i've looked for telephone numbers of support, havent fount one.

what can be done? does microsoft have some support service?

Outlook
Outlook
A family of Microsoft email and calendar products.
4,222 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Joan Hua-MSFT 3,405 Reputation points Microsoft Vendor
    2024-12-23T01:52:39.5033333+00:00

    Hi @Liubov Poteeva

    Welcome to our forum!

    Looks like the issue is more related to your outlook.com account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice. 

    Thanks for your understanding and support！

    In addition, here are some suggestions you may want to refer to:

    1. Account Recovery Form: Since you've already tried this, make sure you're providing as much accurate information as possible. Use a device and location you've previously used to sign into your account. This can help Microsoft recognize your activity.
    2. Sign-in Helper Tool: This tool can guide you through the process of recovering your account. It might offer additional options that the recovery form doesn't
    3. Alternative Email: If you don't have access to your Russian phone number, use an alternative email address to receive the verification code. You can create a temporary Outlook.com account.
    4. Microsoft Support: Unfortunately, Microsoft doesn't provide direct phone support for personal account recovery due to security reasons. However, you can visit the Microsoft Support website for more detailed guidance and to use their automated tools. More information: Customer service phone numbers - Microsoft Support  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.