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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 53%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Hi All,
I am currently facing an issue wherein, I am unable to get in the Azure VM via RDP. When I do take RDP to the VM, I am getting the following pop up error message. Since I am unable to get into the VM itself, I am unsure of how to fix it. Can someone provide some inputs on this.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 79%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Hi @Natarajan, PrabhuG (Contractor-Admin),
I am just looking into whether the answers provided below have helped you or if you require any further assistance. We are ready to help you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.
hth
Marcin
Hi @Natarajan, PrabhuG (Contractor-Admin),
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
In additional to Marcin Policht, here are a few additional steps. Based on our understanding of your issue, we recommend that you refer to the following methods for troubleshooting:
Ensure that the session host is running and not in a stopped or deallocated state. The session might have expired due to inactivity, or the administrator could have terminated it.
There may be network connectivity problems between your client and the session host.
The session host may be at its maximum session limit or experiencing resource constraints.
If possible, try connecting from a different ISP or network. This can help determine if the issue is related to your current network configuration or restrictions.
Ensure that the Windows Firewall on the session host allows inbound traffic on TCP port 3389 (RDP).
If you have any further queries, do let us know. If the answer is helpful, please click "Upvote it."