Purview disposition not triggered for SPO documents even after 15 days post-approval

Yen Chan 0

The Context:

Our organization is currently testing disposition of content that was applied a retention label via a Graph API endpoint (driveItem: setRententionLabel). This is the configuration for the retention label file plan:

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The reasoning behind labeling our documents as "Record" is because we would like to have proof of disposition once the document is destroyed by Purview:

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Additionally, this file plan has been applied to several auto-apply label policies as well. The policies are set in the same SPO site as our Graph API testing scenario here. However, I don't believe that matters anyways since in the endpoint documentation, it clearly states that "(r)etention labels don't need to be published in a retention label policy to be applied using this method":

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The Problem:

We were able to successfully apply the retention label, and the items predictably proceed to disposition review after retention period is complete (2 days). Our reviewers then approved the disposition. However, Purview has not yet delete the items, even after the maximum 15 days post-approval window:

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Any insight as to why Purview seems quite inconsistent and unreliable in its disposition process is greatly appreciated, thank you.

phemanth 12,580 Reputation points Microsoft Vendor

2024-12-23T20:42:30.05+00:00
@Yen Chan

Thanks for the question and using MS Q&A platform.

Please check the below steps and confirm us so that we can rule out below checks to move further

Permissions: Ensure that the users involved in the disposition process have the necessary permissions. They should have the Disposition Management role Without this role, the disposition process might not complete as expected

Audit Logs: Check the audit logs to see if there are any errors or warnings related to the disposition process. This can provide insights into what might be going wrong

Configuration Issues: Verify that the retention label and the disposition review settings are correctly configured. Sometimes, minor misconfigurations can lead to significant issues

System Delays: There might be delays in the system due to high load or other internal processes. Although 15 days is quite long, it's worth considering if there are any ongoing issues or maintenance activities

Manual Intervention: In some cases, manual intervention might be required to trigger the disposition process. This can be done through the Purview portal

I hope the above steps will resolve the issue, please do let us know if issue persists. Thank you
phemanth 12,580 Reputation points Microsoft Vendor

2024-12-24T18:50:59.0533333+00:00

@Yen Chan We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
phemanth 12,580 Reputation points Microsoft Vendor

2024-12-26T16:56:44.4033333+00:00

@Yen Chan just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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Purview disposition not triggered for SPO documents even after 15 days post-approval

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