Multitenant organisation - MS Teams

Hi @IniobongNkanga-8038

Can you confirm you have followed all the steps in Set up a multitenant org in Microsoft 365 (https://zcusa.951200.xyz/en-us/microsoft-365/enterprise/set-up-multi-tenant-org?view=o365-worldwide)? If so, please be aware of what is and what is not created when a tenant joins a MTO, see "When each external tenant accepts the invitation to join the multitenant organization, the following settings are configured in Microsoft Entra ID" at the start of the article.

Also, you may want to confirm you followed Synchronize users in multitenant organizations in Microsoft 365 (https://zcusa.951200.xyz/en-us/microsoft-365/enterprise/sync-users-multi-tenant-orgs?view=o365-worldwide), particularly sections Set up initial user synchronization for a multitenant organization and Set up user synchronization with newly added tenants.

Please let me know.

Cheers

Hello Marti Peig

Thank you for your reply.

The user was created as a normal user and not as a guest user for testing.

However when we try chatting with the user on the Teams Web Browser it works perfectly well but when we chat with the user on the Teams Desktop app we get the error message that says: “We Recommend Switching chat where you’ll have all your conversation with CloudVoid in one place”.

The user is not a guest user but on our chat with the user on the Teams Mobile App we see a notification that says  “ This is CloudVoid guest account. For a better chat experience, continue your conversation in Cloudvoid org account”

The Screenshot of the Microsoft Entra Portal that shows the user as a member in the user type.

Hi @IniobongNkanga-8038 ,

The fact that it is not happening in the online client makes me think that it may be an issue with the local Teams app. Have you tried resetting the Teams app? check Clear the Teams client cache (https://zcusa.951200.xyz/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache) and let me know.

Cheers

Hello Marti Peig

Thank you for your reply.

In Summary:

• Desktop Teams (UK tenant) can't chat to contacts (screen shot 3) but can chat via shared channel
• Web Teams (UK tenant) can chat to contacts via chat and shared channel
• Desktop and Web Teams (US tenant) can chat to contacts via chat and shared channel
• Desktop and Web Teams (US and UK tenant) can't see users (external member) presence inside shared channel
• Desktop and Web Teams (US and UK tenant)  can see users (external member) presence in chat..

According to your third screenshot, this user is the external user in your organization.

It sounds like there might be a few potential issues causing the problem with seeing the presence of external members in shared channels. Here are a few things you can check or try:

1. Permissions and Settings: Make sure that the external members have the right permissions within the shared channel and that the organizational settings allow for presence information to be shared across tenants.
2. Guest Access Configuration: Ensure that guest access is properly configured in Microsoft Teams. This includes settings in both the Microsoft Teams Admin Center and Azure Active Directory.
3. Teams Updates: Verify that both the desktop and web versions of Teams are updated to the latest versions. Sometimes, presence indicators can be affected by software bugs that are resolved in newer releases.
4. Network Issues: Check for any network issues or connectivity problems that might be impacting the ability to display presence information.