What can AI assistant do in the Membership workspace?
Important
Partner Center AI assistant is currently only available in preview, available to partners using the English version of Partner Center. Review this article to start using AI assistant and provide feedback on the experience.
In the Membership workspace, Partner Center AI assistant (preview) helps partners get quick answers to their questions, minimizing support wait times. Currently, AI assistant is enabled to help with:
- General queries on how-to or what
- Contextual queries on Solutions Partner designations
Sample prompts
Here are a few examples of the kinds of prompts you can use in the Membership workspace. Modify these prompts based on your scenarios, or try other prompts to get different kinds of information.
Note
Be precise with your ask and specify keywords (such as program, renewal, score, or skilling category) on in the prompt for AI assistant to be able to accurately provide results pertaining to membership programs.
General queries
- What's the renewal process?
- When can I renew the program?
- What should I do to associate my personal certification with my organization?
- What's the process to view and download past invoices?
- What if I miss the 30-day renewal window?
Solutions Partner designation
- What's the Solutions Partner designation program?
- What are the qualifying criteria to get enrolled into the Solutions Partner designation program?
- What's the renewal process of Solutions Partner designation?
- What are the benefits of Solutions Partner designations?
- What's my Solutions Partner designation status?
- What's the score for net customer add in Business Applications?
- What's the score for skilling in Business Applications?
- Please let me know all scores for Modern Work
- How can I improve my score in skilling?
- How can I improve my score in net customer add?
- Why isn't an employee counted in the skilling score?
- Why isn't the customer counted in the net customer add?
Microsoft Action Pack (MAPS)
- Tell me about retirement of MAPS, Silver and Gold.
- What is my MAPS status?
- How do I renew my MAPS membership?
- What happens if I don’t renew my MAPS membership within the renewal period?
- Why have MAPS prices increased from last year?
- My benefits are expired for MAPS. Why?
- Unable to access benefits options for MAPS. Why?
- I can't find the MAPS program I am enrolled in.
- When is the renewal date for my MAPS?
- Approaching Microsoft partnership renewal, need to discuss options for next year for MAPS.
Example
Break down your requests for complex asks. Partner Center AI assistant (preview) is learning, so providing specific keywords helps as it remembers previous context within a session.
Related content
- Know more about the Membership workspace
- Know more about Solutions Partner designation
- For any feature updates, check Partner Center announcements