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PDF xchange editor cant open directly from outlook

Debbbbbbbbbbb 0 Reputation points
2023-02-08T23:50:32.5066667+00:00

I am a local admin on my laptop but when I am trying to open pdf file from Outlook and I have Pdf xchange editor as my default pdf app I am getting "Your administrator caused Windows Security to block this action. Contact your help desk." error. It works when you save it first locally. It also works opening pdf straight from Outlook when I use Adobe Acrobat as my default pdf app.

Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 24,651 Reputation points Microsoft Vendor
    2023-02-09T06:49:14.4766667+00:00

    Hi @Debbbbbbbbbbb ,

    Welcome to our forum!

    Looks like your issue is more related to Pdf xchange editor and Windows security, based on my research, i found a similar thread as yours. Please refer to the suggestions as Just Brian Tillman mentioned: Your administrator has blocked this action - How to unblock.

    If it doesn't work, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client, I will add Windows tag so that you will get more professional suggestion.

    Thanks for your understanding and hope your issue would be resolved soon.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Limitless Technology 44,536 Reputation points
    2023-02-09T15:32:52.1366667+00:00

    Hi. Thank you for your question and reaching out. I’d be more than happy to help you with your query

    If you are experiencing an issue where PDF-XChange Editor cannot open directly from Outlook, first check that the PDF-XChange Editor is the default PDF viewer in Outlook. If it is not, you can set it as the default viewer by going to File > Options > General > Advanced > Use PDF-XChange Editor as the default PDF viewer. If this does not work, you may need to reinstall PDF-XChange Editor. Additionally, you can try resetting the Outlook settings, as this may help resolve the issue.

    If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

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