Issue: "Something went wrong. Please try again." Error on Submit/Approve Button in Adaptive Card for Teams Bot

Tuba Naeem 0

I'm encountering an issue with my Microsoft Teams bot where the adaptive card displays the error message "Something went wrong. Please try again." whenever I click the Submit or Approve button. Despite this error, the bot successfully receives a response from the backend.

Details:

Scenario: The issue occurs when attempting to submit a form or approve an item from a table using an Adaptive Card within a Teams bot.

Backend Response: The backend does return a response, but the adaptive card still throws the error.

Adaptive Card JSON: Below is the JSON code for the Adaptive Card used for form submission:

{
"$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
"version": "1.4",
"type": "AdaptiveCard",
"body": [
{
"type": "TextBlock",
"text": "Please fill out the form below:"
},
{
"type": "Container",
"id": "createLeaveContainer",
"items": [
{
"type": "Container",
"id": "request",
"items": [
{
"type": "Input.ChoiceSet",
"id": "leaveType",
"style": "compact",
"choices": [
{
"title": "Vacation outside KSA",
"value": "VOUT"
},
{
"title": "Exit Re-entry Request Hol",
"value": "EXRL"
},
{
"title": "Vacation Inside KSA",
"value": "VIN"
}
],
"placeholder": "Select leave type"
},
{
"type": "Input.Date",
"id": "startDate",
"placeholder": "Select Start date"
},
{
"type": "Input.Date",
"id": "endDate",
"placeholder": "Select End date"
}
]
}
]
}
],
"actions": [
{
"type": "Action.Submit",
"title": "Submit",
"data": {
"action": "createLeave"
}
}
]
}

Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-05T05:29:16.56+00:00

@Tuba Naeem Could you please open Teams in browser (https://teams.microsoft.com), open Developer Tools, and share the console logs you see for your scenario when you get the "Something went wrong. Please try again." error?
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-05T05:29:51.79+00:00

@Tuba Naeem Could you please open Teams in browser (https://teams.microsoft.com), open Developer Tools, and share the console logs you see for your scenario when you get the "Something went wrong. Please try again." error?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Tuba Naeem 0 Reputation points

2024-09-05T10:30:25.2333333+00:00

Following is the error I am getting when I click on "Submit/Approve" button.
Tuba Naeem 0 Reputation points

2024-09-05T10:33:28.7333333+00:00

@Prasad-MSFT Following is the error I am getting on console when I click on button
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-06T13:21:31.5666667+00:00

From the console, it seems like 500 Internal error. Is this issue specific to your account or does it happen with everyone using the app?
Tuba Naeem 0 Reputation points

2024-09-06T13:25:29.5833333+00:00

@Prasad-MSFT this happens with everyone using the app
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-09T12:43:31.32+00:00

Hi Tuba Naeem, please share us any deployed manifest/repro video so that we can raise a bug for this, and engineering team can start investigating.
Vipin Mahawar 0 Reputation points

2024-09-09T15:37:12.0666667+00:00

Hi, are there any updates on this? We are also facing the same issue and app certification is blocked because of this. This comes even where there is a slight delay in the app response.
Tuba Naeem 0 Reputation points

2024-09-10T09:42:59.3566667+00:00

Hi @Prasad-MSFT , I have tried to upload video but the video upload functionality is not available here.
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-10T12:37:39.59+00:00

Tuba Naeem, could you please share via below email?
microsoftteamsdev@microsoft.com
Tuba Naeem 0 Reputation points

2024-09-11T10:54:25.4033333+00:00

sure, I'll share the video via email. Thank you!
Tuba Naeem 5 Reputation points

2024-09-18T10:07:45.57+00:00

@Prasad-MSFT I have sent the email with video please check that and I am waiting for your feedback
Harsh Chamola 5 Reputation points

2024-09-18T14:51:51.7133333+00:00

Hi @Prasad-MSFT, I have the same problem exactly like Tuba Naeem, so did you find any solution, if you did please share it I would really appreciate it, as I'm stuck om this error for quite long.
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-19T04:24:43.3733333+00:00

Tuba Naeem, we have shared the requested details with engineering team, and they are looking into this issue. Once we have any update, we will share in this thread. Thanks!
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-10-01T16:35:16.18+00:00

@Tuba Naeem , Apologies. Currently there is no ETA to share. We are following up with engineering team about this issue. We will update this thread once we hear from them. Thanks!
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-10-08T08:03:29.91+00:00

Hi @Tuba Naeem, we got update from engineering team that, multiple invoke error issue has been fixed and is rolled out publicly. Can you please check and let us know if you are still able to reproduce this error? If yes, please provide timestamp, or any logs that would help with this investigation.
Roy, Subhadwip 5 Reputation points

2024-12-13T06:04:18.41+00:00

@Prasad-MSFT We are still facing this issue. What is the solution to this? How do we fix this?

We observed that after the button click if we don get response within 5 seconds this error message appears.
Zac Coffey 0 Reputation points

2024-12-18T16:31:27.76+00:00

I posted another question about this exact thing. Still experiencing it across the board.
Roy, Subhadwip 5 Reputation points

2024-12-27T05:15:36.72+00:00

@Prasad-MSFT Can you please reply on this? There are multiple open bugs due to this.

1 answer

Marcos Antonio Machado De Barros Junior 0 Reputation points

2024-09-10T18:01:19.0733333+00:00

@Prasad-MSFT About 1 year ago, you begin did a answer in this link https://zcusa.951200.xyz/en-us/answers/questions/1365758/how-to-enable-microphone-icon-on-my-azure-bot-on-m but did'nt a continuate with this topic. I'd like to ask for you if you know how can we solve this problem (link).
Please sign in to rate this answer.
Prasad-MSFT 7,521 Reputation points Microsoft Vendor

2024-09-11T09:50:27.8833333+00:00

We were not getting any notifications. Hence, we missed your responses. Please follow the original thread for further updates. Thanks!
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Issue: "Something went wrong. Please try again." Error on Submit/Approve Button in Adaptive Card for Teams Bot

1 answer

Your answer