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Teams phone common area phone policy doesn't seem to affect the user it is applied to.

TempStar 50 Reputation points
2024-11-06T17:14:25.8866667+00:00

I currently have a teams phone common area phone policy applied to a user. When I sign into my Yealink MP54 it appears as though the policy is not applied correctly. The policy is supposed to make the phone have access to calls only and remove access to voicemail, calendar, walkie-talkie, hotdesk etc. but after signing into the phone all those features still remain. I've tried removing and reassigning the policy to the user. Signing out/in the user. Rebooting the phone and making sure the phone has the latest updates. All seem to not have any effect. It has been over 24 hours to rule out any syncing delays. Has anybody seen this in the past and can offer any suggestions? Thank you.

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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  1. LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor
    2024-11-07T02:39:51.43+00:00

    Hi @TempStar

    If you want users to only use the dialing function of a common area phone, you need to assign a Microsoft Teams Shared Devices license to the phone:

    User's image

    If you assign an E5 license to a user account. This is a user license, so the device displays the default end-user interface:

    User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. TempStar 50 Reputation points
    2024-11-22T14:26:34.5433333+00:00

    It seems this issue may have been related to the device (Yealink MP54). After leaving the device, profile and user account alone for an extended period of time, it did eventually display the common area phone profile correctly. Repeating the same process on a newer version of the same phone (Yealink MP54e2) brought the common area profile up right away without delay.

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  3. LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor
    2024-11-25T06:04:34.9333333+00:00

    Hi @TempStar

    Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

     

    Case Title: Teams phone common area phone policy doesn't seem to affect the user it is applied to.

     

    Issue Symptom: When I sign into my Yealink MP54 it appears as though the policy is not applied correctly. The policy is supposed to make the phone have access to calls only and remove access to voicemail, calendar, walkie-talkie, hotdesk etc. but after signing into the phone all those features still remain.

    Resolution: It seems this issue may have been related to the device (Yealink MP54). After leaving the device, profile and user account alone for an extended period of time, it did eventually display the common area phone profile correctly. Repeating the same process on a newer version of the same phone (Yealink MP54e2) brought the common area profile up right away without delay.

     

    Thanks for your understanding and support.

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