Azure communication service error - Provided call locator 'https://teams.live.com/meet/9360538023031?p=cz9IFMmOZOycpCZP0b' is not recognized.

Vikas Kumar Sharma 1 Reputation point
2024-11-28T07:22:07.5033333+00:00

Hi Team,

while testing Azure communication service I am getting following error "Provided call locator 'https://teams.live.com/meet/9360538023031?p=cz9IFMmOZOycpCZP0b' is not recognized."

I am using following communication library -

https://azure.github.io/communication-ui-library/?path=/story/composites-callcomposite-join-existing-call--join-existing-call

Note - I am using my personal outlook account to setup a teams meeting.

Please help.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Grmacjon-MSFT 18,806 Reputation points
    2024-12-27T21:32:22.92+00:00

    Hi @Vikas Kumar Sharma based on the error and your note about using a personal Outlook account, it is important to know ACS Teams interoperability currently has some limitations:

    • Teams interop calls only work with meetings created in Microsoft Teams commercial/enterprise accounts (Microsoft 365)
    • Personal Microsoft accounts (like @outlook.com, @hotmail.com, etc.) are not supported
    • Teams meetings must be created within an organization's tenant

    So to fix this, you'll need to:

    • Use a Microsoft 365 (commercial/enterprise) account to create the Teams meeting, not a personal account
    • Make sure your organization's tenant has the proper licenses and permissions set up
    • Use a proper Teams meeting link format from your organization's Teams

    You can verify this by:

    This limitation is documented in Microsoft's official docs:

    https://zcusa.951200.xyz/en-us/azure/communication-services/concepts/join-teams-meeting

    Hope that help.

    -Grace

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