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Hello,
I am trying to set up a runbook via the Orchestrator console to do automated account unlocks. The goal is to have managers be able to log into service manager and unlock the accounts for the employees under them. The goal is to have the managers be able to only unlock the personnel under them. Is there any way to verify the relationship when someone submits the request and the person they are requesting for?
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Hi,
This runbook will verify the relationship in AD between the user and manager filled in the SM portal, and the user will be unlocked only if it is satisfied.
Thank you but unfortunately that requires the manager putting in their own information and what I would like to do is lock it down so that they can only put in the user they are requesting for. What I have discovered is that when the manager submits the request they appear in the service request as "affected user" and what I want to do is grab that information, validate it against the user input, and then unlock the account if it meets the conditions.
I have figured out the solution. It was to use a combination of Get-Object, Get-Relationship, Get-User, Compare Values, and modifying the Service Request template to pass the correct information.