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Regarding refund of my current invoice in azure

Harmanpreet 0 Reputation points
2024-12-11T00:15:20.86+00:00

Hii, I am a student. I am just concerned why I got this high bill as I thought it's just free for students as told by my instructor. I cannot be able to pay such a big amount. Please turn off the bill from my account and disable the subscription. I tried request refund but it said limit reached something. I tried to contact support through phone but it is not going to person. I emailed my instructor. He said , “You should have created a student account which is free, no credit/debit card needed.Seems like you created a different account. Now inorder to cancel, you need to email the azure team that I am student - i wasn't aware, please disable my account.” . Actually sign in to azure as student was assignment part in course. It happen by mistake. Please help me i cannot pay this amount.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Gowtham CP 5,755 Reputation points
    2024-12-11T07:12:47.8+00:00

    Hello Harmanpreet,

    Thanks for reaching out on Microsoft Q&A.

    I recommend reaching out to the Azure Support Team to explain the issue. They can help disable your account and resolve any billing concerns related to the non-student account.

    You can create a support request here: How to Create an Azure Support Request.

    Hope this helps!

    If you found this answer helpful, please upvote and mark it as accepted to close the thread.

    Thanks!

  2. TP 101.8K Reputation points
    2024-12-11T09:39:44.5466667+00:00

    Hi Harmanpreet,

    You need to create a billing support request differently than you did before (when you attempted to request refund).

    Please create a new billing support request using my instructions below. There is no charge for billing support request.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    You may explain to the billing support engineer what happened, you are requesting refund, cancel account, etc.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

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