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I am not able to make my billing payment

Ashish Garg 0 Reputation points
2024-12-18T04:30:45.9633333+00:00

I am trying to make payment for my previous month bill under "Pay as you go" plan. I verified that my credit card is enabled for making international payments and has sufficient balance and limit. I go to Cost Management, selected the payment method as my credit card and clicked on to pay my bill. It asked for my credit card OTP and I entered the same. But, after that, I got message that "Payment has been declined by financial institution". I then checked with my credit card institution why my transaction was declined but I was informed that there was no transaction decline from their end. I tried it multiple times but every time same result

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Andreas Baumgarten 113.4K Reputation points MVP
    2024-12-18T06:32:49.89+00:00

    Hi @Ashish Garg ,

    the best option if you get this message is to open a support request with Azure Support:

    Create an Azure support request

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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