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Issue when searching in Outlook web - Something went wrong

MOHAMMAD TADMEER ALAM 20 Reputation points
2024-12-23T11:44:24.8733333+00:00

Hi everyone,

I have a user who’s unable to search their inbox in Outlook Web. The search feature isn’t functioning in outlook web and outlook applications. I’ve already cleared the cache for the browser and attempted to log into the same account on a different device and browser, but no luck.

Does anyone have any suggestions?

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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Alex Zhang-MSFT 3,155 Reputation points Microsoft Vendor
    2024-12-24T02:38:31.0233333+00:00

    Hello, @MOHAMMAD TADMEER ALAM,

    Welcome to the Microsoft Q&A platform!

    Based on your description, a user of yours could not get results as expected when searching his inbox in Outlook Web and Outlook applications. In addition to considering the browser, you can also try the following solutions:

    1.For the Outlook application, select the Start button, select Settings > Update & Security, and then select Troubleshoot. Find and click Search and Indexing and click Run the troubleshooter. This will help to check the issue.

    2.If there are no results, please verify the Indexing is complete by following the steps below:

    • Start Outlook and click in the Search box.
    • Select Search Tools > Indexing Status from the Search menu.
    • When the Indexing Status dialog appears, you should see the screenshot below.

    User's image

    If the number of items did not decrease after indexing, continue to the next step.

    3.Try to Fix search issues by rebuilding your Instant Search catalog and complete all the steps.

    4.Try to re-create another Outlook profile and test it again according to Create an Outlook profile - Microsoft Support.

    5.Try to Repair an Office application - Microsoft Support via Control Panel.

    For more information to help you with this issue, please check this article as reference: Troubleshooting Outlook search issues and perform all the steps completely.

    Hope the solutions and documents given above could be useful to you. Should you need more help on this, you can feel free to post back. 

    If the answer is helpful, please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

    Thank you for your support and understanding.

    Best Wishes,

    Alex Zhang

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