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How to troubleshoot the VPN Connectivity issue in Microsoft Surcface Pro (11th Edition)?

Shekar Sanda 0 Reputation points
2024-12-26T10:03:12.61+00:00

Hello,Recently i have purchased microsoft newsurface pro (11 Edition) windows 11 home copilot with ARM based processor .I installed the forticlient VPN on the device.However,I am unable to establish a connection to the VPN.
Steps taken So Far:
1.Checked my internet connection(works fine).
2.Reinstalled the Forticlient VPN application
3.Verified the VPN credentials and settings
Despite these steps,the issue persists.
Request:
please assist me in troubleshooting the VPN Connectivity issue.Let me Know if additional system logs or information are required to resolve the problem.

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Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. S.Sengupta 21,071 Reputation points MVP
    2024-12-27T06:47:46.34+00:00

    Ensure that FortiClient VPN is allowed through both Private and Public networks of Firewall.

    Open Event Viewer Navigate to Windows Logs > System and Application.

    Look for entries related to FortiClient or VPN errors.

    Try FortiClient Diagnostic Tool from FortiClient.

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