Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
1,047 questions
We cannot enroll as a Microsoft Partner in Partner Center
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 34%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Igor Benić
10
Reputation points
I cannot get any help on the phone, and in the Partner Center I cannot pick a workspace to write a support ticket. We get either this:
Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: b201338b-14f4-4c2b-b9ef-f99ffd9b2c49.
Correlation ID: 5839a385-c70d-4e1f-b6ca-b53df129feee
or this:
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
And this is the first time we are trying to enroll. What do we do?
{count} vote
-
Junjie Zhu - MSFT 19,931 Reputation points Microsoft Vendor2025-01-06T03:03:06.04+00:00 Hello @Igor Benić ,
Welcome to Micrsoft Q&A!
For your scenario, please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard, click "Ask Copilot".
You need to state your issue and ask Copilot to help you open a ticket.
Thank you
-
Igor Benić 10 Reputation points
2025-01-06T14:14:16.2733333+00:00 That just keeps spinning forever like this:
-
Igor Benić 10 Reputation points
2025-01-07T10:00:47.36+00:00 I tried on another browser and "Ask Copilot" works, but it doesnt want to create a ticket because we are not a partner yet, and we cannot become a partner because of those errors I've specified in the original message
-
Junjie Zhu - MSFT 19,931 Reputation points Microsoft Vendor
2025-01-08T08:32:24.2866667+00:00 Hello @Igor Benić ,
To further analyze, could you please share your detailed steps and screenshots to help me understand the problem? What step are you stuck on when enrolling as a Microsoft Partner?
Thank you
-
Igor Benić 10 Reputation points
2025-01-08T09:09:02.6266667+00:00 Hi, we first registered as business on partner.microsoft.com. I added the onix-informatika.hr as our domain. Then we tried to become a partner at "https://partner.microsoft.com/en-us/partnership" "Become a partner" button. After filling in all the details, first time we got that error:
Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123160 and transaction ID: b201338b-14f4-4c2b-b9ef-f99ffd9b2c49.
Correlation ID: 5839a385-c70d-4e1f-b6ca-b53df129feee
and now and each time after that first we are getting:
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
As if we are already registered, but nothing changed on our partner site when I log in.
We tried registering as Build and and ISV, the program "Microsoft AI Cloud Partner Program", we selected our DUNS on the next page, and on the final page we entered the company information, with Registration number as our VAT number, and all other "Primary contact" information, after "Accept and continue" click we get:
{"code":2100,"description":"A legal entity matching the request payload already exists when creating the legal entity.","data":[],"source":"PartnerAccountEnrollmentApi"}
-
Junjie Zhu - MSFT 19,931 Reputation points Microsoft Vendor
2025-01-09T06:23:52.9266667+00:00 Hello @Igor Benić ,
Sorry, I can't help you based on your scenario. This requires the store team to check your account in the backend.
You can try to create support request here https://partner.microsoft.com/en-US/support/?stage=1. Select the category that matches your question and click Review solutions->Create support request.
Thank you.
-
Igor Benić 10 Reputation points
2025-01-09T08:08:14.7433333+00:00 That link doesnt work
-
Junjie Zhu - MSFT 19,931 Reputation points Microsoft Vendor
2025-01-10T06:48:17.07+00:00 -
Igor Benić 10 Reputation points
2025-01-10T08:00:34+00:00 Hi, thank you, we managed to create a ticket TrackingID#2501070040005347
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 84%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Marcos Ferrari 0 Reputation points2025-01-11T23:29:24.6666667+00:00 @Igor Benić I have the same problem, how did you manage to open a ticket? When selecting account settings and next, it redirects me to the partners center and since I don't have a workspace like you, I couldn't solve it. What reason did you select to be able to open the ticket?
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 68%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Randall Lujan 0 Reputation points2025-01-12T18:16:04.0266667+00:00 I'm having the same issue with my proposal it's inevitable I just take my billion dollar program to apple, maybe it's more organized
Sign in to comment
Sign in to answer