Blank Chats - Prevent Teams Caching

TL-1261 0

I'm running Teams version 1.5.00.23861 on Ubuntu 22.04.

When I open Teams for the first time after restarting my computer, my chat screens are all blank. If I close the Teams process and open it a second time, my chats will reappear.

Teams does work. But this is a cumbersome workaround, so I did some research and found this:

https://zcusa.951200.xyz/en-us/answers/questions/583059/teams-blank-screen-on-chat-(linux)

This person had a similar problem and was advised to clear the cache found under ~/.config/Microsoft/Microsoft\ Teams. I don't see that folder path in my installation, but I found a cache folder under ~/.config/Microsoft/Microsoft Teams/Cache/ and cleared its contents.

I then rebooted my computer and started Teams. All my chats appeared the first time. Problem solved - I thought.

But I started my computer this morning, and Teams again failed to display my chats. I checked the cache folder, and it was populated again. So I have some questions:

- Why is Teams caching so much?

- Why doesn't it clean up its cache?

- How does it manage to break itself with this cache?

- Is there a configuration option that could prevent this issue?

I found this config file:

~/.config/Microsoft/Microsoft Teams/settings.json

There are a lot of keys in here that reference caching. Might changing one of these do the trick?


	"startPagePathAppCache":"https://teams.microsoft.com/"

	"enableTeamsOutlookMeetingAddinCacheClean":false

	"enableRemoveMeetingAddinCacheDirectory":false

	"rehydrateCachedUserOnAsync":true

	"compileCacheEnabled":true

	"enableClearStorageCache":true

Now, I could simply create a crontab entry that clears the Teams cache folder on every boot. It's a workaround, and I'll probably use it, but it's not ideal.

I thought you should know that this problem still occurs for some users. If you have any insight, I'd love to hear it.

1 answer

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-11T02:31:26.3333333+00:00

Hi @TL-1261

We recommend that you update Teams to the latest version.

You can also try uninstalling Teams and reinstalling it.

The Teams cache is loaded after every login and cannot be prevented. If you want to try clearing the cache, try deleting all files in the ~/.config/Microsoft/Microsoft Teams directory.

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TL-1261 0 Reputation points

2023-12-12T00:34:15.1533333+00:00

I'm running version 1.5.00.23861. Is there a newer version? What version should I be running?

According to apt, this is the latest version. If this is not the latest version, the repository needs to be updated.

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-12T05:55:02.46+00:00

Hi @TL-1261

Yes, your version is already up to date, please try the other solutions I provided to see if the problem is fixed.

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-14T08:24:45.2333333+00:00

Hi @TL-1261

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

TL-1261 0 Reputation points

2023-12-17T22:49:38.8933333+00:00

Per your request, I have uninstalled and reinstalled Teams. Apt-get was unable to locate Teams for reinstallation from the package repository. It also appears that Teams for Linux is no longer available for download at the Microsoft's Teams Download page. (from https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-is-now-available-on-linux/ba-p/1056267: aka.ms/get-teams-linux) Fortunately, I still had my original download of the .deb file, so I reinstalled from that.

I am now running version 1.5.00.10453. I have tried to update it, with no success. "sudo apt-get upgrade teams" returns the "teams is already the newest version" message.

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-18T06:55:27.2633333+00:00

Hi @TL-1261

Could you please tell me: Has the current issue with the chat page being blank after clearing the cache been resolved?

TL-1261 0 Reputation points

2023-12-18T19:03:28.2566667+00:00

So far after reinstalling, the chats seem to work fine. I won't be sure of it until I've used it longer. However, we now have a new problem: I can't seem to update the app. Is there somewhere I can download the .deb for the current version?

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-19T08:58:48.7833333+00:00

Hi @TL-1261

Microsoft has dropped the Teams apps for Linux in favor of the Progressive Web App (WPA) version of the service, which can also install on your computer for a more traditional experience.

Currently available desktop download methods have been discontinued.

To install the Microsoft Teams web app on Linux with Google Chrome or Edge, use these steps:

1.Open Microsoft Teams website.

2.Sign in with your Teams account credentials.

3.Choose the channel.

4.Click the Continue button.

5.Click the Install button (next to the URL).

6.Click the Install button again.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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TL-1261 0 Reputation points

2023-12-20T04:55:27.6833333+00:00

Oh! I had no idea there was a new distribution of Teams for Linux. I have installed the web app via Chromium and will be monitoring it. It already seems lighter and faster than the preview, which is good.

I'd like to see some in-app settings that allow me to configure how it behaves on the system, though. Settings to start-on-boot and minimize to the icon tray when closed would be appreciated.

I think we can close this report for the time being. I'll be back with a new question if I encounter any issues. Thank you.

LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor

2023-12-20T06:41:18.43+00:00

Hi @TL-1261

Glad to help you resolve this issue!Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
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Blank Chats - Prevent Teams Caching

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