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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 52%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Dear team,
Please note that we have mobile devices enrolled to Intune MDM. The users have 2 corporate email accounts configured in their Outlook mobile app. Some users are reporting the following misconfiguration error: "Your admin wants the apps on this device to be managed with the account ...".
What is happening, is that the email main account is kept, and the second account is removed automatically.
Please can you advise why this issue is happening, and how to resolve it?
Below is a screenshot of the obtained warning in French.
Thank you,
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 61%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
@Micheal Mallo Haven't heard from you for some time. If the following answer is helpful, please click "Accept Answer". If there is anything else we can help, feel free to let us know. Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 45%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
I tried all the suggestions online and eventually what worked was 'offloading the app' in iPhone.. I tried uninstalling/deleting and reseting device but nothing worked but in the end, offloading the app and then reinstalling it worked for me to set-up new org accounts.
Manually Offload an App
Open the Settings app.
Navigate: General iPhone Storage.
Tap the app to offload.
Tap Offload App.
To confirm, tap Offload App.
Hope this helps
I tried all the suggestions online and eventually what worked was 'offloading the app' in iPhone.. I tried uninstalling/deleting and reseting device but nothing worked but in the end, offloading the app and then reinstalling it worked for me to set-up new org accounts.
Manually Offload an App
Open the Settings app.
Navigate: General iPhone Storage.
Tap the app to offload.
Tap Offload App.
To confirm, tap Offload App.
Hope this helps
