New Mac Outlook user cannot authenticate Outlook.com account

M365FamilyUser 20 Reputation points
2024-08-23T01:44:14.0466667+00:00

I first posted this on answers.microsoft.com a few days ago. Here is my thread over there. The moderator could not assist me and sent me here to try again. The original thread includes screenshots demonstrating the problem.

I am trying to use Mac Outlook (16.88), and not the Legacy version, for the first time on my MacBook Air (2022) running Sonoma 14.5.

Our family has a Microsoft 365 Family subscription. I also have an Outlook Premium subscription. I have had my account for years and used it successfully on multiple platforms and devices.

I now want to switch from Apple Mail to Mac Outlook and need to authenticate my email account which is provided by Outlook Premium. (It's a custom domain I have used with Outlook Premium for years.) My Microsoft Account primary alias is the same as my email account address.

When I launch Outlook, which currently has no accounts enabled at all, the pop up prompts me to enter my email address and select the email provider type. I use my primary alias for the email.

If I select Outlook.com, I get this error:

An authentication error occurred while configuring account.

If I select Microsoft 365, I get this error:

Correlation Id: c2b1dc38-9ea3-e447-9a24-300d331ad62f

Timestamp: 2024-08-17T17:17:32.000Z

DPTI: 1e73b114514af1bb4ccf98b9ffe499a0b1f58d1be349f0690462d2bf624bb566

Error Tag: 9hehw

Error Code: 0

I have researched this issue and tried multiple things:

  1. I have uninstalled Outlook, deleted everything Outlook-related from the ~/Library directory, and reinstalled Outlook using the downloadable installer from the Microsoft 365 website.
  2. I have used Profile Manager to make a new default profile for Outlook and relaunched.
  3. I have used the Terminal command suggested in some answers for cases where the user does not have a Teams license, which does not seem to apply here but I tried it anyway.

Nothing has helped and I am unable to authenticate my email account with Outlook. Please note that at no point does it ever get as far as asking for a password or 2FA code. I get these errors as soon as I select my email provider type, either Outlook or Microsoft 365.

I am successfully using this same account with Outlook for iPhone. I set it up last week without any problems. I can likewise use Outlook.com's webmail interface with this account. It's only Mac Outlook that is giving me problems.

How should I proceed?

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Accepted answer
  1. SokiGuo-MSFT 29,221 Reputation points Microsoft Vendor
    2024-08-26T01:52:59.0733333+00:00

    Hi @M365FamilyUser

    Glad to hear this issue has been resolved!

    Thanks for the sharing.


    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    [New Mac Outlook user cannot authenticate Outlook.com account]

    Issue: New Mac Outlook user cannot authenticate Outlook.com account. If I select Outlook.com, I get this error:

    An authentication error occurred while configuring account.

    If I select Microsoft 365, I get this error:

    Correlation Id: c2b1dc38-9ea3-e447-9a24-300d331ad62f

    Timestamp: 2024-08-17T17:17:32.000Z

    DPTI: 1e73b114514af1bb4ccf98b9ffe499a0b1f58d1be349f0690462d2bf624bb566

    Error Tag: 9hehw

    Error Code: 0

    Solution:

    Switching Mac Outlook back to Legacy solved the problem! My account authenticated just fine, and my folders are all downloading.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    2 people found this answer helpful.

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