Unable to Cancel Azure Subscription Due to Non-Cancellable Resources: How to Identify Them?

Question

This is the error message I get when I try to cancel my subscription:

"Your subscription wasn't canceled

Cancellation failed due to presence of non-cancellable resources. Delete the resources before cancelling the subscription."

I moved all my resources and resource groups to another subscription and deleted the resources and resource groups from the subscription I'm trying to delete. Honestly, I can't believe there's no support ticket available for this that leads to a person that can help. Like... stop charging me, Azure.

Answer

Hello Kevin Payne,

As pointed out by Mahesh, you can raise a support request completely free here:

https://azure.microsoft.com/en-us/support/create-ticket

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Just pick issue type subscription management.

These tickets are handled by humans and it will be attended to

In the meantime before you create the ticket you can try removing all the resources to avoid any charge.

Then try again

Screenshot showing the subscription properties where you select Cancel subscription.

After you cancel, billing is stopped immediately. However, it can take up to 10 minutes for the cancellation to show in the portal.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

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Unable to Cancel Azure Subscription Due to Non-Cancellable Resources: How to Identify Them?

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