Unable to delete multiple devices with generic names in intune app selective wipe.

Kent CHEN 0 Reputation points
2024-11-26T06:44:05.5333333+00:00

Hi, I have three questions in mind regarding to BYOD devices using app protection policies in intune.

  1. How do you remove duplicate device that shows up when you call up a user profile to perform an app selective wipe?
  2. I performed a app selective wipe but it keeps in pending status for a very long time.
  3. How to identify the device that is in generic names to be the right device to wipe and is there a way to rename them?

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Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
242 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. Xenia-MSFT 3,140 Reputation points Microsoft Vendor
    2024-11-26T08:29:31.4533333+00:00

    @Kent CHEN Thanks for posting in our Q&A.

    For Q1: Before you do this action, it is suggested to check if there are duplicate devices under Devices > All devices in intune portal. If yes, please check if duplicate devices' "Managed by" both shows "intune".

    For Q2: It depends on if they are actually checking in. If the device isn’t actively being used, the selective wipe may not occur until the next time the app opens.

    For Q3: It is not supported to rename BYOD devices in intune.

    https://zcusa.951200.xyz/en-us/mem/intune/remote-actions/device-rename

    Generally, it is suggested to name your BYOD devices before enrolling to intune.

    Hope it will help.


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