Hi SUJINKIM,
Thank you for asking this question on the Microsoft Q&A Platform.
Microsoft Certification/Exams/Learn is currently not supported in the Q&A forums.
You might find assistance from the following links:
Microsoft Training & Certification is backed by their dedicated forums, where you can ask questions by selecting "Get Started" -> "Ask a Question," or by choosing "Ask a new question >." Learn/Cert Moderators will be available to assist you.
Microsoft Training Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1
Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
Microsoft Certification - Missing Badge/Sharing:https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges
Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
The Certifications tab has been relocated under Credentials. You can access your Certifications tab directly via the following link: https://zcusa.951200.xyz/en-us/users/me/credentials?tab=credentials-tab
Under each certification, select "View certification details," then click the Print button above your certificate. Choose "Save as PDF" and, under More settings, uncheck Headers and footers, etc. Pearson VUE Support:
Pearson VUE - Customer Service:https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat:https://home.pearsonvue.com/microsoft/contact
Please don't forget to Accept helpful answer and close this thread. Thank you.