Cloud back up

Restoring an old backup in Azure or Microsoft Authenticator depends on how your backup was configured and the current state of your accounts. Here are steps you can take:

1. Check Backup Status

• Ensure that your app was set to back up to the cloud. For Microsoft Authenticator, backups are tied to your Microsoft account.
  • Open the Microsoft Authenticator app and go to Settings > Backup to check if a backup is linked and where it's stored (e.g., iCloud for iOS or Google Drive for Android).

2. Restore the Backup
   • If the backup exists, you can restore it by signing into the same Microsoft account in the Authenticator app on a new or reset device:
     1. Install the Microsoft Authenticator app.
     2. Open the app and select Restore from Backup.
     3. Sign in with your Microsoft account to retrieve the backup.
3. Recover Linked Accounts
   • If you’ve lost access to accounts linked to Authenticator, check the following:
     • SM Accounts (Social Media Accounts):
       • Use their account recovery options (email, phone number, or security questions).
       • Contact their support teams for further help.
     • Microsoft Account:
       • Use Microsoft’s Account Recovery page.
       • Provide as much information as possible to verify your identity.
4. Check for Overwritten Backups

• If the backup was overwritten, recovering the original backup might not be possible unless you have a separate older backup (e.g., an exported recovery file or manual backup outside the app).

5. Azure Cloud Services Backup
   • If your app was linked with Azure for data backups, check Azure’s backup solutions:
     • Navigate to the Azure Portal > Recovery Services Vaults.
     • Review the backup items to see if your app's data is listed.

• Use Azure Backup Explorer or Azure Support for assistance if you are unsure.

For specific help:

• Microsoft Authenticator: Use the in-app Help & Feedback feature or visit Microsoft Support.
• Azure: Open a support ticket in the Azure Portal.