chmod isn’t working or unsure about permissions

Ricardo 5

I have an DigiCertGlobalRootCA.crt.pem (SSL Certificate) that's preventing my dynamic website from working because of the file permissions. I tried chmod 644 in bash to change the file permissions to no avail. Any idea how to go about doing this?

Silvia Wibowo 4,941 Reputation points Microsoft Employee

2024-12-30T00:28:21.8433333+00:00

Hi @Ricardo , I understand that you've changed SSL certificate file permission to 644 but your website is still having issues accessing the certificate.

Please check the corresponding folder permissions: /, /etc, /etc/ssl, /etc/ssl/certs -> make sure that all of them is owned by root:root and permission is 755.

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Ricardo 5 Reputation points

2024-12-30T01:53:52.11+00:00

Hi @Silvia Wibowo, thank you for your response.

No, my struggle is with changing the permissions from 755 to 644. I can not do it using the CHMOD in Bash/SSH. Therefore I keep getting an error when accessing my dynamic website.

(Warning: failed loading cafile stream: `/site/wwwroot/config/DigiCertGlobalRootCA.crt.pem' in /home/site/wwwroot/classes/connect.php)

Any thoughts? Thank you so much for your help!
Silvia Wibowo 4,941 Reputation points Microsoft Employee

2024-12-30T03:23:30.5433333+00:00

Hi @Ricardo , did you try using sudo?

sudo chmod 644 /site/wwwroot/config/DigiCertGlobalRootCA.crt.pem
Ricardo 5 Reputation points

2024-12-30T04:34:41.25+00:00

Hi @Silvia Wibowo , I just tried it, and it didn't work.

(-bash: sudo: command not found)

I am starting to wonder if it is due to Azure Admin restrictions and need to contact tech support.

This is only one issue I am dealing with. The other issue is related to php.ini. But that is a question for another day. Do you know how I can get in touch with one-on-one tech support?
Silvia Wibowo 4,941 Reputation points Microsoft Employee

2024-12-31T03:36:35.8933333+00:00

Hi @Ricardo , what Azure service do you use to host your website? How did you access the bash shell?
Ricardo 5 Reputation points

2024-12-31T08:42:02.4866667+00:00

Hi @Silvia Wibowo , I currently have Premium v2 P1V2. (Aside: Currently Deploying my website manually (FTPS) using FileZilla.
Silvia Wibowo 4,941 Reputation points Microsoft Employee

2025-01-02T21:19:32.0733333+00:00

Hi @Ricardo , for app service, there are specific steps for setting certificate in your code. Please follow this guide: Load certificate in Linux/Windows containers
Ricardo 5 Reputation points

2025-01-11T04:09:06.9733333+00:00

@Silvia Wibowo thank you for your assistance, after a few days of struggles and help from ChatGPT, I got it to work. I appreciate all your help. Thx

1 answer

Silvia Wibowo 4,941 Reputation points Microsoft Employee

2025-01-13T07:29:30.6966667+00:00
Hi @Ricardo , here's the summary of your issue and solution.

Issue:

I have an DigiCertGlobalRootCA.crt.pem (SSL Certificate) that's preventing my dynamic website from working because of the file permissions. I tried chmod 644 in bash to change the file permissions to no avail.

Azure App Service Plan SKU: Premium v2 P1V2.

Currently Deploying my website manually (FTPS) using FileZilla.

Solution:

For Azure App Service, there are specific steps for setting certificate in your code. Please follow this guide: Load certificate in Linux/Windows containers.

Result:

After a few days of struggles and help from ChatGPT, I got it to work.

Please accept an answer if correct. Original posters help the community find answers faster by identifying the correct answer. Here is how.
Please sign in to rate this answer.
Ricardo 5 Reputation points

2025-01-13T08:23:12.52+00:00

Honestly, ChatGPT gave me the answer and solved my issues.

Silvia Wibowo 4,941 Reputation points Microsoft Employee

2025-01-13T22:50:02.0333333+00:00

Hi @Ricardo , you can inform the solution here to help the community who has similar issue as yours.
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chmod isn’t working or unsure about permissions

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