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Issues Adding External Users in Entra

Jenny Hall PAA 0 Reputation points
2025-01-09T19:30:27.0933333+00:00

Two emails cannot be added as external users in Entra: kushibhai@outlook.com and rmhunter83@hotmail.com. What could be the reason for this issue?

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. Akhilesh Vallamkonda 10,955 Reputation points Microsoft Vendor
    2025-01-09T21:21:11.57+00:00

    Hi @Jenny Hall PAA

    Thank you for reaching us!

    May I know what the error is you are facing while you are added as external users?

    could you please check are these users might already have accounts in your organization's Entra ID (AAD) tenant.

    Do you have enough role that allows you to create users in your tenant directory? please check the Prerequisites to add a guest user and send an invitation.

    Could you please check the organization's external collaboration settings and see is there any Guest invite restrictions. You can check this in the Microsoft Entra admin center under Identity > External Identities > External collaboration settings, which has shown in the below User's image

    Also, Read and follow the Troubleshoot common issues with Microsoft Entra B2B collaboration.

    Hope this helps. Do let us know if you any further queries by responding in the comments section.

    Thanks,

    Akhilesh V.

    ------------ If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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