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Can not insert icons from https://hubblecontent.osi.office.net/contentsvc/microsoftcontent... in web and desktop application

Jonas-Gabriel Pfau 0 Reputation points
2025-01-10T10:11:43.6766667+00:00

Hi there.

It does currently not work to insert icons (again) in PowerPoint presentations. Both the web and the desktop app (Windows) show a whitescreen and an error message like "This website https://hubblecontent.osi.office.net/contentsvc/microsoftcontent... does seem to have problems or is permanently moved to another web address" is displayed in the web application.

Things that were tried:

  • VPN is not activated; should not be a network issue
  • latest version of the PowerPoint desktop app was installed (2412)
  • cleaning the cache in the desktop app and from the browser did not resolve this problem (private window in browser)
  • repaired office suite
  • Windows updates are up-to-date

On another laptop both the desktop and the web application seem to work with the latest (2412) update of PowerPoint.

{DCE1822D-440F-4A26-9C20-163ED754FC53}

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,830 questions
PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
325 questions
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Accepted answer
  1. Emi Zhang-MSFT 26,926 Reputation points Microsoft Vendor
    2025-01-13T06:29:19.2033333+00:00

    Hi,

    What version of Windows did you use?

    I'm using Version 2412 PowerPoint, I can insert icon into PowerPoint file

    User's image

    Try this method and check if it will help you:

    1. Start Registry Editor.
    2. For a per-user setting, locate the following registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings For a per-computer setting, locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
    3. On the Edit menu, click Add Value, and then add the following value: BypassSSLNoCacheCheck=Dword:00000001
    4. Exit Registry Editor.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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    1 person found this answer helpful.

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