How to fix Error Acquiring Token

Andrea Thiel 0 Reputation points
2025-01-13T15:53:39.0066667+00:00

I'm getting this error whenever i try to connect to Exchange online using PowerShell as Admin and I can't figure out how to fix it.

Error Acquiring Token:

Unknown Status: Unexpected

Error: 0xffffffff80070520

Context: (pii)

Tag: 0x21420087 (error code -2147023584) (internal error code 557973639)

OperationStopped: Unknown Status: Unexpected Error: 0xffffffff80070520 Context: (pii) Tag: 0x21420087 (error code -2147023584) (internal

error code 557973639)

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,685 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,753 questions
PowerShell
PowerShell
A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
2,735 questions
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Accepted answer
  1. Xintao Qiao-MSFT 5,630 Reputation points Microsoft Vendor
    2025-01-14T02:48:59.3833333+00:00

    Hi, @Andrea Thiel

    Based on your description, this looks like you're getting an error when connecting to Exchange Online PowerShell using the interactive interface.

    Here are some suggestions you can follow:

    1.Make sure you have installed the Exchange Online management module:

    Install-Module -Name ExchangeOnlineManagement 
    

    2.Use the following command to log in:

    Connect-ExchangeOnline -UserPrincipalName user@example.com -ShowProgress $true 
    

    More information can be found Connect to Exchange Online PowerShell | Microsoft Learn

    3.How did you get the token? See microsoft graph api - Could not login using access token from powershell - Stack Overflow

    4.If your organisation uses federation and your identity provider (IDP) and/or Security Token Service (STS) aren't publicly available, you can't use a federated account to connect to Exchange Online PowerShell.

    5.Make sure your root certificate is the latest certificate from a trusted authority. If you're using a self-signed certificate or a certificate from an internal CA, you need to trust that CA. You can import CA certificates into a trusted root certificate store.

    6.Enable TLS 1.2.

    7.Log in with a different administrator account to see if the problem persists.

    If an error occurs in the above steps, you can also attach a screenshot.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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