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Teams won't load. Says needs an update

Mostafa Khaled 5 Reputation points
2023-06-24T12:41:08.5466667+00:00

MS Office 365 Business Standard is installed and they use Teams. Now Teams won't load. We get an error "Teams needs an update". I HATE this error! Updating teams does nothing. This is SUCH a FRUSTRATING application to fix! I have tried the following and it does nothing to fix this. I have also uninstalled Office 365 with Revo Uninstaller and that didn't work.

We have restarted, we have cleaned out everything Teams related from the %appdata% account (Teams, Microsoft\Teams, etc.) and we STILL get this error!

Teams needs an update

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,566 questions
Windows 365 Business

3 answers

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  1. LiweiTian-MSFT 22,045 Reputation points Microsoft Vendor
    2023-06-26T02:35:18.87+00:00

    Hi @Mostafa Khaled

    When the M365 is installed then Microsoft Teams will be installed . The method that the M365 Apps uses to install Microsoft Teams is the bulk install method with an MSI. This method is also known as the Teams Machine-Wide Installer.

    Typically the Teams Machine-Wide Installer method works perfectly fine when the system has just one or two primary users. The Microsoft Teams needs an update problem starts to show up if you have a shared computer.

    The Teams Machine-Wide Installer checks for something in the folder to consider Microsoft Teams as installed. By deleting or renaming that folder you can force the Teams Machine-Wide Installer to treat the user as if it was the first time they’ve logged in since the Teams Machine-Wide Installer was installed and that will trigger the Microsoft Teams install. %LocalAppData%\Microsoft\Teams

    You can also download the Team Machine-Wide Installer directly and you could just remove the old version of the Teams Machine-Wide Installer and install the updated one. Now the Teams needs an update problem is fixed for new users.

    For more details, please refer to: Fixing Teams needs an update - theDXT

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    1 person found this answer helpful.
  2. Naveen Kumar Sharma 1 Reputation point
    2023-06-25T11:51:59.9466667+00:00

    Hi,

    Try to update your Windows / Mac OS to the latest version and see if it works.

    If not, I would suggest Resetting your Windows / Mac OS should solve the problem.

    Regards

    Naveen

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