When you click an hyperlink to a Google Drive folder from Word, Excel, and PowerPoint, your web browser returns an "Update your browser" message 2019 Enterprise

Katy S 0 Reputation points
2023-07-13T20:06:44.2866667+00:00

I have tried this link recommendation https://support.microsoft.com/en-us/office/when-you-click-a-link-to-a-google-drive-folder-from-within-word-your-web-browser-returns-an-update-your-browser-message-1369e478-1ca9-478a-a186-e0b0aede972d but in Registry Editor, browse to one of the following subkeys (create the keys when they do not exist) is not match with any in the list.

In the Registry Editor HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\

-Config

-FileIO

-Filter

-General

-InstallRoot

-Migration

-OEM

-Privacy

I could not find the Internet subkey anywhere in the path above.

Please let me know if you have any recommendations or anyhow to fix this issue.

For your information- I did contact Google team support. They mentioned contacting the Microsoft team from their position, Drive is operating as intended and the OS is causing the issue with the software.

My Microsoft Office version is below.

[Image

](https://filestore.community.support.microsoft.com/api/images/fd287db1-c208-4284-b3ae-bcb9e010de37?upload=true&fud_access=rhYinQu9k%2fQ7lDpdCsGkl3eusmFMeQelfHau4vFjY8lur4WJxfiEK7M3p4%2bs9FkBPy4gjPk1BpzKedTB0Zjh%2bzCRtDd6jCa%2fyokBDwISGOaLz2NNyurtbpNCCvuSAxDElHG%2fn6DLSEvx6me%2bhAe45FPWgc%2bIFXXdytiCBxkXqw3LJlcBbaIiudMzDuIubtGXQmBThS3swL2%2fJyFu5HpSs8quj52EomKx8l%2b%2br29aPCiCL3WvYqskvtuvomPUbZ1qOXIH6DAPykBvzZT2wG6g1nn7I9TJfQY56bClTMcWxeVKnj6VIkTjwG0MFOzQSg7V2mgbJfGzloFUKyoaYg2Agw%2bnNblR2rqJqlI6zjd8L38%3d"filestore.community.support.microsoft.com")

All of the Microsoft Office packages(word, excel, PowerPoint, and others) have the same issue with hyperlinks to google drive files or pictures.

[Image

](https://filestore.community.support.microsoft.com/api/images/9c463281-ca99-4146-976a-a27e5e3fa369?upload=true&fud_access=rhYinQu9k%2fQ7lDpdCsGkl3eusmFMeQelfHau4vFjY8lur4WJxfiEK7M3p4%2bs9FkBPy4gjPk1BpzKedTB0Zjh%2bzCRtDd6jCa%2fyokBDwISGOaLz2NNyurtbpNCCvuSAxDElHG%2fn6DLSEvx6me%2bhAe45Gr3Aw5rCehWsaJ1s%2bbz2C3T2ReB9H18mRDKfZte%2bsym9nkfMCyv2Sxx4mPEbwr9leNg2n6DUKkQlpX9o4GVEa9hjvaaWFVjxpZ46OZ%2be9K6%2btHgVRxETCYfjPkqI11DWBeVWNC79Vtm3h9uIS%2fjP2Dh96OcMU7xX%2fx%2bXMwgX5UCH1ij1hjUFjpmqJVSZjHUmxplD9cu%2bvfYjPQyGY4vTrY%3d"filestore.community.support.microsoft.com")

The hyperlink to CNN NEWS is working fine.

YouTube shows the up-to-date page to browse YouTube.

[Image

](https://filestore.community.support.microsoft.com/api/images/3042c9cb-f902-4298-975d-bcd509b914c4?upload=true&fud_access=rhYinQu9k%2fQ7lDpdCsGkl3eusmFMeQelfHau4vFjY8lur4WJxfiEK7M3p4%2bs9FkBPy4gjPk1BpzKedTB0Zjh%2bzCRtDd6jCa%2fyokBDwISGOaLz2NNyurtbpNCCvuSAxDElHG%2fn6DLSEvx6me%2bhAe45EtDk0MubMo94oQaB8Hyw8Fea0BeBE8zI2M%2fhYNfyxT1pTi6q5y5wYdbxDDNsKtPU5kU11Ge5L3PVIN6l3GnmasvwIUMqP5qvQum4Rt%2frtYoredhxbdGGLHNoba0MMimym13nOW5ZWHrpdJEUMrijVPksGclj4CYoWTbJ5VZKzOHPNUyhpuD1ue16UwwEPQ3C1tHS7T3UKB6sVwo2SEucck%3d"filestore.community.support.microsoft.com")

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 26,926 Reputation points Microsoft Vendor
    2023-07-14T09:33:12.6433333+00:00

    Hi,

    If you type the Google drive pictures or files link to Edge directly, can you open it?

    Did you use Office in organization?

    Base on the article I suggest you try to right click the Common subkey to create Internet subkey manually and check if it will help:

    Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur. Here is an article about how to back up and restore the registry in Windows:  https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

    For a 32 Bit version of Office on 64 bit version of Windows

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\Internet

    For a 32 Bit version of Office on 32 bit version of Windows

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\Internet

    For a 64 Bit version of Office on 64 bit version of Windows

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\Internet

    Make sure the Internet subkey is selected. On the Edit menu, point to New, and then click DWORD Value. Add the following registry value:

    Value Name: ForceShellExecute

    Double-click ForceShellExecute, and then set the Value data to 1.

    Click OK.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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