Feature Update Profile & Quality Update Profile Device Counts Don't Match

Maranya, Damon 326

We have a feature update profile and a quality update profile, which are assigned to the same device groups and are on the same update ring.

But when we run a report on both profiles the device counts don't match. They are not even close. As an example, if the feature update profile shows 500 devices. The quality update profile report will only show 150 devices.

All devices are Windows 10 or Windows 11. We have no group policies pushing Windows updates.

The list of devices that have applied the feature update profile contains all of the devices listed on the quality update profile report.

Has anyone seen something like this before?

1 answer

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-07-18T02:23:58.99+00:00

@Maranya, Damon Thanks for posting in our Q&A.
For this issue, could you please check if the device total counts are the same under Reports > Windows updates > Reports > Windows Feature Update Report/Windows Expedited Update Report? If possible, please show us the screen shot.

If the counts are not the same, maybe the profiles don't apply to the target devices successfully.

If there is anything update, we will continue to discuss this issue.

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Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-07-22T01:40:54.97+00:00

@Maranya, Damon Haven't heard from you for some time. Is there anything update? If yes, please let us know and we will continue to discuss.

Maranya, Damon 326 Reputation points

2024-07-23T17:07:04.2733333+00:00

Here is an image of the device count for each profile. How would I tell if the profile was failing to apply successfully?

Device_Count_By_Profile_7-23-24.png

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-07-24T02:21:11.28+00:00

@Maranya, Damon Please click on the target windows update ring policy > Device assignment status to see if all the target devices get this policy.

Maranya, Damon 326 Reputation points

2024-07-24T13:15:30.11+00:00

The update ring profile shows only 9 errors. So, it's not failing to push for the most part.

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-07-26T01:35:43.96+00:00

@Maranya, Damon Does the device count in quality update profile report increase now？If not, it is suggested to create an online support ticket to do more check from backend. Here is the support link:https://zcusa.951200.xyz/en-us/mem/get-support

Maranya, Damon 326 Reputation points

2024-07-26T14:49:53.7366667+00:00

I went back and looked at our reporting on the update report for the last 8 months, and it actually shows a slow but consistent decrease in the device count on the quality updater report, but a stable count on the feature update report. So it looks like it's going to be a ticket with Microsoft.Thanks for your help on this one. If Microsoft resolves the issue, I'll add the solution as an answer.

Maranya, Damon 326 Reputation points

2024-07-26T14:52:49.5233333+00:00

Looking back at our reporting over the last year shows a slow but consistent decrease in the number of devices on the quality update report, but a consistent number on the feature update report.

So, it looks like it's going to be a ticket with Microsoft. I'll post and answer if they can provide a solution to this issue.

Xenia-MSFT 3,140 Reputation points Microsoft Vendor

2024-07-29T02:51:56.37+00:00

@Maranya, Damon OK. Hope everything goes well with you.
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Feature Update Profile & Quality Update Profile Device Counts Don't Match

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