We are trying to invite user from azure entra but unfortunately getting error

Hello Akash,

As I understand correctly, you are trying to invite a user but you're getting the message back that this user already exists in your directory as a non-guest user.

It could be possible that the user is already created as a contact in the Exchange admin center. Also have you tried looking inside Entra ID using the user's email address?

Let me know!

Hi Akash,

If the user’s account is in a different state (e.g., it was recently deleted or is inactive), you may need to first restore or reactivate their account before attempting to invite them again.

If you're familiar with Microsoft Graph Explorer, you can use the below HTTP get query to get the delete user details using mail id.

Microsoft Graph Explore URL find below:

https://developer.microsoft.com/en-us/graph/graph-explorer

https://graph.microsoft.com/v1.0/directory/deletedItems/microsoft.graph.user?$filter=mail eq 'user@mail.com'

Thanks,

Siva

Hi Akash,

If the user’s account is in a different state (e.g., it was recently deleted or is inactive), you may need to first restore or reactivate their account before attempting to invite them again.

If you are familiar with Microsoft Graph Explorer, you can try below http get request.

Microsoft Graph Explore URL find below:

https://developer.microsoft.com/en-us/graph/graph-explorer

GET https://graph.microsoft.com/v1.0/directory/deletedItems/microsoft.graph.user?$filter=mail eq 'user@mail.com'

Thanks,

Siva

Hi @Akash Kumar Mandal

Thank you for posting this in Microsoft Q&A.

I understand you are trying to invite user from azure entra but unfortunately getting error "User invitation failed non-external user already exists with the given mail address and can't be invited".

You can try the following steps to fix the error:

1.Please confirm whether the email you are attempting to use in Entra exists or not. Add a filter for the email and search using the email address you intend to invite.

2.Verify if a user associated with an email is in the deleted users' list, remove that user permanently, and then attempt to re-invite user.

If the issue persists, kindly provide the correlation ID from the error message you received from Microsoft Entra.

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

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