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My copilot icon on ms365 in Word has disappeared. I tried everything suggested in help files. How do I get it back

Dianne Lesniak 5 Reputation points
2024-08-03T23:38:17.17+00:00

I have been using copilot in MSword for several months. Copilot used to appear in a side panel next to my document which aiding editing. The copilot icon in word has disappeared. How do I get it back. I have tried everything suggested through chat and online help. I need to speak to a human representative who can guide me through this. I have important tasks ahead and cannot risk making a mistake which will close me out of my files.

Microsoft Copilot for Microsoft 365 Development
Microsoft Copilot for Microsoft 365 Development
Microsoft Copilot for Microsoft 365: Microsoft 365 Copilot refers collectively to Copilot experiences within Microsoft 365 applications.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Shagupta Maniyar-MFST 0 Reputation points Microsoft Vendor
    2024-09-18T11:23:36.2933333+00:00

    I'm sorry to hear about the trouble you're having with the Copilot icon in MS Word. Here are a few steps you can try to resolve this issue:

    1. Check for Updates: Ensure that your Microsoft Word is up to date. Sometimes, missing updates can cause features to disappear. Go to File > Account > Update Options > Update Now to check for updates.
    2. Enable Copilot: Make sure that Copilot is enabled in your Word settings. Go to File > Options > Add-ins. In the Manage box, select COM Add-ins, and then click Go. Check if Copilot is listed and enabled.
    3. Restart Word: Sometimes, simply restarting Word can resolve the issue. Close Word completely and then reopen it to see if the Copilot icon reappears.
    4. Repair Office: If the above steps don't work, you can try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and then click Change. Choose Quick Repair or Online Repair.
    5. Contact Support: Since you have already tried online help and chat, and given the importance of your tasks, it would be best to contact Microsoft Support directly. They can provide more detailed guidance and help troubleshoot the issue. You can reach them through the Microsoft Support website or by calling their support number.

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