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Autopilot Device Prep hangs on Black Screen with Mouse Cursor

jaybird283 591 Reputation points
2024-08-21T04:48:56.8466667+00:00

I have been doing a lot of testing with Autopilot device prep on various models of laptops and VM's. regardless of the model of device It successfully goes through the OOBE/Device Setup process, and then after the "Hi" and "Welcome" screen, the screen goes black with a white mouse cursor and doesn't ever proceed past that unless i hard reset the device.

I have no idea how to troubleshoot this and its become a showstopper for me. looking for some advice.

My Autopilot device prep policy is bare bones too, nothing fancy going on. it isn't installing any apps or scripts and is just the basics.

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
480 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,364 questions
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  1. Xenia-MSFT 3,140 Reputation points Microsoft Vendor
    2024-08-21T05:38:50.3866667+00:00

    @jaybird283 Thanks for posting in our Q&A.

    For this issue, I find some customers mentioned that it can be with the configuration profile "Interactive logon: Message text for users attempting to log on" and "Interactive logon: Message title for users attempting to log on". Please check if you have configured this profile in your environment.

    If there is anything update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. jaybird283 591 Reputation points
    2024-08-22T03:01:12.34+00:00

    That fixed it. Thank you!!

  2. @iS 0 Reputation points
    2024-11-26T17:47:05.9966667+00:00

    I fixed this issue by assigning the configuration profile to a user group instead of the device group.

    I hope this helps.

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