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Azure DDOS protection plan cost issue

Development Fox 20 Reputation points
2024-09-10T06:34:25.4466667+00:00

Good day

We had some problems on our VM and tried the DDOS protection plan which we attached to a singular IP address. It didn't help with what we were experiencing and I disabled the DDOS protection.

However we are being charged the full month billing date and at the multiple IP protection price, how can we fix this and why would that happen when it was only for a singular IP? I deleted the DDOS protection resource at this point now already to be safe forward, cost has already climbed up this month.

Azure DDos Protection
Azure DDos Protection
An Azure service that provides defense against distributed denial-of-service (DDoS) attacks.
71 questions
Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,839 questions
Accepted answer
  1. TP 100.9K Reputation points
    2024-09-10T06:53:11.7533333+00:00

    Hi,

    Please create a new billing support request using my instructions below. Billing support requests are free.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.

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