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Azure Virtual Desktop users are being blocked to c:\users\*\AppData\Local\Hyland Software, Inc\Hyland.Canvas\~windows.settings.documentviewer' is denied

Louis Duflou 0 Reputation points
2024-10-01T05:03:10.1666667+00:00

When users try to open some files in Hyland Onbase when logged into an AVD session host, they get an error message "c:\users*\AppData\Local\Hyland Software, Inc\Hyland.Canvas~windows.settings.documentviewer' is denied" There is no policy I can locate that would be blocking this, nor should there be. Any suggestions greatly received?

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. Q&A Assist
    2024-10-01T05:03:10.1866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error message "c:\users*\AppData\Local\Hyland Software, Inc\Hyland.Canvas~windows.settings.documentviewer' is denied" indicates that the user does not have permission to access the specified file or folder. One possible solution is to check the permissions on the folder and ensure that the user has the appropriate permissions to access it. Another possible solution is to check if there are any antivirus or security software that might be blocking the access.

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