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I submitted an Identity Validation request and it sent me an email asking for:
Category 1: (Provide one of the following documents.)
- Assignment letter from an authorized representative of the organization
- Domain ownership records, such as Whois
- Domain purchase invoices or registry confirmation records
- Website showing name, address, contact information, and domain of the organization
I submitted a PDF letter w/ multiple pages containing all information about the organization, including the state copies of LLC registration, website domain, address, contact info, and dba filings.
Barely an hour later I literally get the exact same request for information as above, with NO DETAILS about what is missing or invalid in the previous uploaded document?
How is this a service that Microsoft is charging money for??
It's not like I'm the only one who can't find the information needed:
Still no real response here. Clearly Trusted Signing is nowhere near ready.
I cancelled my account, and in just over a day I've already got an OV cert from SSL.com verified using the same documentation I provided here. I was even able to get clear instructions from their support team and ask about future proofing my OV processes.
It's a shame a Microsoft product isn't the go-to solution for codesigning a Windows application!
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Without an identity validation id, it's hard to help your specific scenario. However, please also make sure the documents uploaded meet the following requirements:
| More documentation | If we need more documentation to process the identity validation request, you're notified through email. You can upload the documents in the Azure portal. The documentation request email contains information about file size requirements. Ensure that any documents you provide are the most current. - All documents submitted must be issued within the previous 12 months or where the expiration date is a future date that is at least two months away. - If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details. - When providing official business document, such as business registration form, business charter, or articles of incorporation that list the company name and address as it is provided at the time of Identity Validation request creation. - Ensure the domain registration or domain invoice from registration or renewal that lists the entity/contact name and domain as it is state on the request. |
- All documents submitted must be issued within the previous 12 months or where the expiration date is a future date that is at least two months away.
My letter is dated 2 days ago. Whois screenshots were also from yesterday. The next LLC annual report doesn't come due until April 2025.
- If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details.
What does this even mean? I can't update any aspect of the Trusted Signing Account Identity verification request, I can only create new ones. The 3 legal documents I've attached exactly match the information provided in my original request.
- When providing official business document, such as business registration form, business charter, or articles of incorporation that list the company name and address as it is provided at the time of Identity Validation request creation.
My LLC was formed in 2015, it is listed in D&B. I have provided both the state LLC articles of incorporation and the D&B number. I have included the 2024 LLC Annual report filed with the state that clearly shows the same address used in my request. My address in 2015 was different than it is now because I've moved in the 9 years since I started the business. Are you suggesting that I re-incorporate my already established business so that I can meet this odd criteria, when you already have verifiable public information? Again, the request for more information DOESN'T EVEN TELL ME WHAT THE PROBLEM IS.
- Ensure the domain registration or domain invoice from registration or renewal that lists the entity/contact name and domain as it is state on the request.
Do I even need this information since I've provided all the others? The request says that only 1 of the 4 documents is necessary... But again, I don't even know because the request doesn't tell me what information is needed.
All I'm asking for is a clear and concise list of the required information to complete this process. That's all any of the previous posters are asking for!
Thanks
Totally understand the frustration. We can only provide generic help unless we know the name of the org or the id, to reach out to the team here.
You don't need my org info or ID to tell me what fields and values you need to match in the documentation. You're just going in circles.