How to update or modify wrong Chat email address on Microsoft Teams

Question

My issue is similar to one previous post. One user's Teams chat email is wrong. I checked AD, Exchange On Prem and Online (A hybrid environment), and found and changed the wrong SIP address in ExchangeOnline. 3 days later, both wrong and correct chat email addresses are still showing on Team's contact. Azure's IM address is also showing the wrong address.

Run the Powershell suggested by some experts here with anotehr post:

Connect to Microsoft Teams

$credential = Get-Credential

Connect-MicrosoftTeams -Credential $credential

Get the user's SIP address

Get-CsOnlineUser -Identity "user@domain.com" | Select-Object SipAddress

Update the user's SIP address

Set-CsUser -Identity "user@domain.com" -SipAddress "sip:newaddress@domain.com"

Confirmed that the SIP address is still wrong, however the Set-CsUser command giving me error: Set-CsUser: A parameter cannot be found that matches parameter name "SipAddress".

Any other suggestions? Or the sync will take much longer than 3 days?

Answer

@Robin Sheng-MSFT. Thanks. I sorted it out later.

Just want to put an update here for others having the same issues. The solution for me is to edit in AD through ADUC.

Open ADUC and go to the user's properties.
In the Attribute Editor, check the value of msRTCSIP-PrimaryUserAddress to ensure it's set as expected.

Answer

Hi @Richard Li

Glad to hear you fixed the issue by changing the user properties via ADUC, thanks for contributing to the Q&A forum.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. We also recommend logging into the Microsoft Entra Admin Center to modify your information.

Sign in to the Microsoft Entra admin center as at least a User Administrator.
Browse to Identity > Users > All users.
Select a user.
There are two ways to edit user profile details. Either select Edit properties from the top of the page or select Properties.
After making any changes, select the Save button. If you selected the Edit properties option:
- The full list of properties appears in edit mode on the All category.
  - To edit properties based on the category, select a category from the top of the page.
    - Select the Save button at the bottom of the page to save any changes.
If you selected the Properties tab option:
- The full list of properties appears for you to review.
  - To edit a property, select the pencil icon next to the category heading.
    - Select the Save button at the bottom of the page to save any changes.

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How to update or modify wrong Chat email address on Microsoft Teams

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