Share via

Mail client still connects to Google after migration to Exchange Online

X-Box-11-2021 225 Reputation points
2024-10-05T07:50:40.02+00:00

Hi All,

A company had mailboxes hosted in Google and then migrated to Exchange Online.

Everything has been running fine since then except one thing - when profile is set up a mail client (desktop Outlook, mobile Outlook app or any other iOS or Android mail client) by default tries to connect to Google until manual set up is selected.

outlook tries to log in to gmail 1

outlook tries to log in to gmail 2

outlook tries to log in to gmail 3

This all doesn't make any sense as all DNS records were re-pointed from Google to Exchange Online.

Why it could be so?

Microsoft Exchange Online

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Bruce Jing-MSFT 5,180 Reputation points Microsoft Vendor
    2024-10-07T02:17:56.67+00:00

    Hi,@X-Box-11-2021

    Thanks for posting your question in the Microsoft Q&A forum.

    Based on your description, I suspect there may have been an error in your migration process. Did you add the TXT record for the DNS hosting provider, if yes， you may need to wait 72 hours.

    User's image

    For more information about how to migrate Gmail to M365, Microsoft has provided official documentation:https://zcusa.951200.xyz/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/migrate-g-suite-mailboxes

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.