Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
877 questions
issue with WhatsApp and azure bot
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 21%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Panos Stav
0
Reputation points
Hi, so i have created the communications channel in communication services, then registered with WhatsApp. Inside whatsapp web management page i can see that azure is one of the apps with permissions. Also see this link which basically describes most of the process.
However when i send a message to the WhatsApp business number i get no response from the bot. The bot is working fine as a webchat on a webpage. I don't see anything wrong, except for a status on the communication resource awaiting "Display name review not started" by whatsap Meta. But it did say that my WhatsApp number is ready to use when i was done with the steps. When i check inside whatsapp for business i see no messages received. The messages sent on my mobile to the business whatsapp never go to blue with 2 ticks. Does this mean that the issue is just with whatsapp not receiving the messages or in Azure?
Not familiar with whatsapp for business but in their console i see 0 messages sent or received. The number was tested before by another team member but we had to re-link for Azure, so maybe messages lost but it says zero messages anyway. We sent many test messages to WhatsApp.
Thank you!
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ajkuma 26,216 Reputation points Microsoft Employee2024-10-18T19:40:57.4433333+00:00 Panos Stav, Apologies for the delayed response. I see that you have had also posted your question on SO. Are you still seeing this issue?
As I understand you have tried multiple things to isolate the issue.
Do you receive any specific error message?
Just to double check, ensure that the Prerequisites are covered, -Phone number isn't associated with a WhatsApp Business Account.
-
Panos Stav 0 Reputation points
2024-10-20T00:48:39.04+00:00 Hi thanks. Well we neeed to have the phone number associated with an WhatsApp Business account right? this is our target. What should be associated with, what type of whatsapp account? thank you!
Sign in to comment
Sign in to answer