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The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-10-13 07:08:31Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 5db146f3-60b9-4c18-a344-37534f2d1700 Correlation ID: 8c0fd398-22b1-4371-9301-7dc8ce6af704 Timestamp: 2024-10-13 07:08:31Z - Correlation ID: 8c0fd398-22b1-4371-9301-7dc8ce6af704 - Trace ID: 5db146f3-60b9-4c18-a344-37534f2d1700
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Ask a Global administrator to give access to the tenant then try to rerun the process in an inprivate browser. If you're not added to that particular tenant you can't do anything.
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
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Hi @ Dheeraj Dua
Thank you for sharing your issue on Microsoft Q&A.
I understand that you're experiencing authentication problems with your Azure account, specifically an error indicating that your user account is not authorized to fetch tokens for a certain extension.
In addition to @akinbade abiola answer, have you tried signing in using different browsers or an InPrivate browsing session? If not, please sign out and then attempt to sign in again from a different browser or a private session to see if that makes a difference.
Also, ensure that your account is a member of the correct tenant. The error message suggests that your account may not exist in the specified tenant. If you're trying to access resources in a different tenant, you might need to be added as an external user.
I recommend accessing the Azure account directly using the following link: portal.azure.com/<yourtenantID>.
By following these steps, you should be able to resolve the authentication issues with your Azure account. If the problems persist, please don't hesitate to ask for further assistance.
Best regards,
Harshitha Eligeti.
Hi @Dheeraj Dua
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Hi @Dheeraj Dua
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.