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PORTAL BROKEN - Signed up for the Free Azure - Now want to go Pay as you go

Jeffrey Menashe 25 Reputation points
2024-10-14T07:38:18.74+00:00

Hi,

About 3 weeks ago, I signed up for the free azure subscription using my email address. I still have $250 remaining.

I now want to change to the pay as you go subscription, but using Microsoft Entra I think (I know) I deleted the owner of the Free Subscription and now I am getting authentication errors all over the place and I cannot cancel nor upgrade the subscription.

Problem is that I want to use the same username and my own domain so I cant just create a new account as it keeps taking me to the broken subscription.

I basically need any details associated to the existing subscription/account/email address completely deleted so I can start again from scratch with the Pay As You Go.

Thanks

Jeff Menashe

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,606 questions
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  1. Vinodh247 21,781 Reputation points
    2024-10-14T14:55:05.0833333+00:00

    Hi Jeffrey Menashe,

    Thanks for reaching out to Microsoft Q&A.

    The owner role was deleted in Microsoft Entra which is causing you the access and management issues.

    Here are some steps to resolve the situation:

    1. Restore Owner Role in Entra ID (Azure AD)
    • Since the owner role was deleted, you'll need to restore access. If you have Global Admin privileges in Microsoft Entra ID, follow these steps:
      • Navigate to Microsoft Entra ID (formerly Azure Active Directory).
        • Under Users, find the original owner (if it still exists) and reassign the necessary roles (Owner, Admin) for your subscription.

    If you are unable to do this because of the errors, you may need to escalate this to Microsoft Support.

    1. Contact Support
    • Since you’re facing auth errors and cannot manage the subscription (upgrade, cancel, or create a new one), your best course of action is to contact azure support.
      • Clearly explain that the owner was deleted and now you’re experiencing access and authentication issues.
      • Request that they help restore access to the subscription or completely delete all associated details (subscription, account, and email).
      • If necessary, they can manually reset your subscription ownership or guide you through creating a new one.

    You can raise a ticket through this link:

    1. Escalate via Entra ID/Subscription Support

    If you cannot resolve this at a lower level, mention that this is an ownership issue at the subscription level and ask for an escalation to the Subscription Management team.

    1. New Subscription after Deletion
    • Once the details are removed, you should be able to create a new Pay-As-You-Go subscription using the same username and domain.

    Temporary Workaround

    • While you wait for support, you could try creating a new subscription or azure account with a temporary email (if you urgently need to access Azure). Once your issue is resolved, you can migrate resources between the subscriptions.

    These steps should help you reset your account or escalate it properly to support.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

    1 person found this answer helpful.

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