How to fix MABS console crash while selecting OPTION to Configure SMTP in MABS console.

Rakshith B 20 Reputation points
2024-10-24T14:59:00.62+00:00

Hello Everyone,

We have a Azure MABS Console of version 14.0.46.0, Earlier when we have configured SMTP in this server for receiving the alerts through email notification and it was working perfectly.

But Now the email notification is been stopped from a while. When we checked to configure the SMTP,

In MABS Console > Management > Option.

When we select the OPTION the MABS Console is getting crashed.

We have checked in event viewer when the MABS console gets closed, the Event ID are 1001, 999

Could anyone please suggest on this issue.

User's image

User's image

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
1,286 questions
{count} votes

Accepted answer
  1. Amardeep Saini 1,255 Reputation points Microsoft Employee
    2024-10-25T11:09:05.3733333+00:00

    @Rakshith B Thank you for contacting us on Microsoft Q&A platform. Happy to help!

    This seems to be a DPMUI crash on the MABS Server.

    Request you to please check the below mentioned registry on MABS Server and change the value of it to 0.

    Location - HKEY_Local_Machine\Software\Microsoft\Microsoft Dara Protection Manager\Notification

    Name: SmtpAuthType

    Value: 0 (in decimal)

    Restart the DPM services on the MABS Server and try to setup the SMTP again on the MABS Server.

    Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

    1 person found this answer helpful.
    0 comments No comments

1 additional answer

Sort by: Most helpful
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.