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I can't log in to my office's 365 account because Authentificator is logged out on my phone

Sacha Jonckers 0 Reputation points
2024-10-28T14:52:58.3166667+00:00

Hi, I can't access my professionnal account anymore. I got logged out from every device and can no longer log in because of the two factor authentification. Microsoft Authentificator on my phone is asking for another Authentificator to feed him a code, same goes on web 365 asks for an Authentification I cannot provide.

There are no support service in Belgium that I can call to help me, the only language available is Dutch which I don't speak.

I would appreciate any suggestion on how to get my main professional tool back, thanks

S.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,375 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,524 questions
Windows 365 Business
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  1. Crystal-MSFT 50,676 Reputation points Microsoft Vendor
    2024-10-29T01:43:26.7866667+00:00

    @Sacha Jonckers, Thanks for posting in Q&A. Based as I know, the following page can set sign in method. You can click to see if it can access. If yes, you can remove the previous authenticator method and re-add a new one.

    https://mysignins.microsoft.com/security-info

    I notice you have opened case. Not sure if you have opened case with Microsoft Endra ID. If the above method can't work. You can contact Microsoft Entra ID support to see if you can get help on tis.

    https://zcusa.951200.xyz/en-us/entra/fundamentals/how-to-get-support#open-a-support-request

    Hope the above information can help.

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